Last updated: September 2026
At Ultimate Clean Cheltenham, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We may collect the following personal information:
- Name
- Home address
- Telephone number
- Email address
- Details provided through our website contact form
How We Use Your Information
We collect and use personal information solely for the purpose of:
- Responding to enquiries
- Providing quotations
- Arranging and delivering cleaning services
- Communicating with clients regarding bookings and services
We will only use your personal information for the purposes for which it was collected.
How We Store Your Information
Client information, including names, addresses and contact details, is stored securely in a password-protected spreadsheet and is only accessible for the purposes of running our cleaning business.
Information submitted through our website contact form is treated as confidential and used only to respond to enquiries and arrange cleaning services.
We do not sell, rent or share personal information with third parties for marketing purposes.
Legal Basis for Processing
Under UK GDPR, we process personal information on the following lawful bases:
- Contractual necessity where information is required to provide cleaning services.
- Legitimate interests for managing enquiries, client communications and business records.
How Long We Keep Your Information
We retain personal information only for as long as necessary to provide our services, maintain business records and comply with any legal obligations.
When information is no longer required, it will be securely deleted.
Cookies
Our website may use cookies to help the website function effectively and improve the user experience.
Cookies are small text files stored on your device when you visit a website. They may be used to:
- Remember your preferences and settings.
- Help us understand how visitors use our website.
- Support website features such as contact forms, review widgets and analytics tools.
If we use third-party services, such as Google Reviews widgets or Google Analytics, these services may also place cookies on your device. We do not control these third-party cookies and recommend reviewing the privacy policies of those providers for further information.
Most web browsers allow you to manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Object to or restrict the processing of your personal information.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Contact Details
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Ultimate Clean Cheltenham
Email: [your email address]
Telephone: [your phone number]
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the latest version will always be available on our website.